Privacy Policy
Last Updated: March 18, 2026
CivilBrains (civilbrains.com) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and purchase our courses.
1. Information We Collect
We collect the following information when you make a purchase or interact with our website:
- Personal Information: Full name, email address, and WhatsApp/phone number (provided during checkout)
- Payment Information: Payment is processed by Razorpay. We do not store your card details, bank account numbers, or UPI IDs on our servers. Razorpay handles all payment data under their own security and PCI-DSS compliance.
- Usage Data: Pages visited, time spent on site, browser type, device information, and IP address (collected automatically via cookies and analytics tools)
- Marketing Data: UTM parameters, ad click identifiers (Meta _fbc, _fbp cookies), and referral source information
2. How We Use Your Information
We use the information collected for the following purposes:
- Course Delivery: To send you login credentials, course access links, and enrollment confirmations via email and/or WhatsApp
- Payment Processing: To create and verify payment orders through Razorpay
- Customer Support: To respond to your queries and provide assistance
- Marketing & Advertising: To run targeted advertising campaigns on Meta (Facebook/Instagram) using hashed customer data for audience matching and conversion tracking
- Analytics: To understand website performance, improve user experience, and optimize our marketing funnel
- Communication: To send course-related updates, promotional offers, and educational content (you can opt out at any time)
3. Cookies & Tracking Technologies
We use the following tracking technologies:
- Meta Pixel (Facebook Pixel): Tracks page views, checkout events, and purchases for advertising optimization. This includes Advanced Matching, which sends hashed (SHA-256 encrypted) versions of your email and phone number to Meta for improved ad targeting accuracy.
- Session Storage: Used to persist your checkout session, countdown timer state, and UTM parameters across page navigations. This data is cleared when you close your browser tab.
- Google Fonts: We load fonts from Google's servers, which may log your IP address per Google's privacy policy.
You can disable cookies in your browser settings, but this may affect website functionality and your checkout experience.
4. Data Sharing
We do not sell your personal data. We share your information only with:
- Razorpay: For payment processing (name, email, phone, payment amount)
- Meta (Facebook): Hashed customer data for conversion tracking and advertising optimization via Conversions API (CAPI) and browser pixel
- Google Sheets: Order records are logged for internal analytics and fulfillment tracking
- WhatsApp (Meta): Your phone number is used for course delivery communication
5. Data Security
We take reasonable measures to protect your personal information, including:
- SSL encryption on all pages (HTTPS)
- Hashing (SHA-256) of personal data before transmission to third-party advertising platforms
- Secure environment variables for API keys and secrets
- Cloudflare's built-in DDoS protection and WAF
However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your personal data for as long as necessary to provide course access and fulfill our legal obligations. Payment records are retained for accounting and tax purposes as required by Indian law. You may request deletion of your personal data by contacting us at support@civilbrains.com.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Withdraw consent for data processing (this may affect course delivery)
To exercise any of these rights, please contact us at support@civilbrains.com.
8. Children's Privacy
Our courses are not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete such data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
For any questions about this Privacy Policy or our data practices, please contact us at support@civilbrains.com.